This Agreement was last modified on 01 October 2023.

Terms of Service
These vendor terms of service (“Terms”, “Agreement”) are an agreement between the operator of brand4u.pk (“Website operator”, “us”, “we” or “our”) and you as vendor (“User”, “you” or “your” “seller” “vendor” “partner” “store” “store owner” “shop” “shop owner”). This Agreement sets forth the general terms and conditions of your use of the https://brand4u.pk website and any of its products or services (collectively, “Website” or “Services”).

Accounts and membership
If you create an account at the website, you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account and any other actions taken in connection with it. Providing false contact information of any kind may result in the termination of your account. You must immediately notify us of any unauthorized uses of your account or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions. We are not responsible for any false information provided by you. We are not responsible of any third-party logo, trademark, product or brand registration rights violation. We may suspend, disable, or delete your account (or any part thereof) if we determine that you have violated any provision of this Agreement or that your conduct or content would tend to damage our reputation and goodwill. If we delete your account for the foregoing reasons, you may not re-register for our Services. We may block your email address and Internet protocol address to prevent further registration.

Backups
We are not responsible for content residing on the website. In no event shall we be held liable for any loss of any content. It is your sole responsibility to maintain appropriate backup of your content. Notwithstanding the foregoing, on some occasions and in certain circumstances, with absolutely no obligation, we may be able to restore some or all of your data that has been deleted as of a certain date and time when we may have backed up data for our own purposes. We make no guarantee that the data you need will be available.

Prohibited uses
In addition to other terms as set forth in the agreement, you are prohibited from using the website or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Purchases & Processing of applications
In addition to other terms as set forth in the agreement, we may choose, at our sole discretion, to process or cancel the order you received on brand4u.pk in certain circumstances. This may happen, for example, when the product customer ordered is wrong, fake, descripted wrong or has been priced at an incorrect price, the request is fraudulent, or we may see it in other appropriate circumstances at our sole discretion. We reserve the right, in our sole discretion, to follow special measures and steps to verify your identity to process your request. Knowing that we have the option not to charge you admin fees, Tax or delivery charges/processing fees that we have not processed that order or cancelled it.

Intellectual property rights
This agreement does not transfer from website operator to you any website operator or third-party intellectual property, and all right, title, and interest in and to such property will remain (as between the parties) solely with Website operator. All trademarks, service marks, graphics and logos used in connection with our website or Services, are trademarks or registered trademarks of website operator or Website operator licensors. Other trademarks, service marks, graphics and logos used in connection with our website or services may be the trademarks of other third parties. Your use of our website and services grants you no right or license to reproduce or otherwise use any website operator or third-party trademarks.

Vendors are fully responsible for using third party logos, trademarks and pictures. They should have permission to use from the owner of the brand or product to display on brand4u.pk website. As a vendor on brand4u.pk you have to make sure that you have the rights to sale any third-party product/items on brand4u.pk website.

Vendor account types and policy
brand4u.pk website contains information on the possession of the goods. As per Islamic sharia law, the vendor should have the possession of the products showed on the website to sale. However, brand4u management distinguished the store owners in to two groups.

1- “Direct Owners” of the products and have the possession what they displayed on brand4u.pk website to sell.

2- “Selling Agents” who are supposed to arrange products as per the order received.

Selling agents must have to mention either on their store or each product that is displayed on brand4u.pk website, that the products are not in their possession and they are not the direct owners. Selling agent will arrange the same product as mentioned on brand4u.pk website within the promised time and mentioned amount.

Customers should select “Cash on Delivery” option to buy goods from selling agents. But in case if they pay before delivery, then brand4u.pk will not transfer customer’s paid amount to the vendors (selling agents) unless they arrange and deliver the goods to the customer. In rare cases, if the product may not be available when requested by the customer, the vendor will let you know by email or by phone call if this occurs.

Product description and policy
Vendor has to accurately describe all products on brand4u.pk website and make sure that the descriptions contained in the site page are accurate, complete, reliable, updated or error-free. And in such cases in our sole discretion, any orders placed for a product or service that has been incorrectly posted by the vendor on the Site will be either transfer to other vendor or processed or cancelled. In addition, we reserve the right, in our sole discretion, to rectify any error in Male full retail price. If the product displayed is different from the description, you have the right to return the product according to the return policy. We accept the return of the goods on a certain basis each case which may change from time to time. For more information, please visit the Return Policy page.

Product prices policy
Vendor has to set the prices including Tax as per Pakistan law and admin fees as discussed with brand4u.pk management. All the prices visible on the brand4u.pk website will be inclusive of Tax. At the time of order placement by the customer on the website, the prices will be mentioned with Tax.

Vendor is fully responsible for the prices showed on the brand4u.pk website. In case of any error or mistake, the brand4u.pk management is not responsible of any act. However, brand4u.pk technical team can help you on your request to adjust the prices

Availability of the goods and stock maintain policy
Vendor has to maintain the current stock of his products and catalogue displayed on the website to sell. Each and every item should have accurate stock visible on the website.

Product shipping policy
When vendor gets an order from brand4u.pk website, it should be guaranteed to get the item ready within 1 day time in standard delivery option. brand4u.pk shipping and delivery team will pick up the item from your shop/warehouse and deliver it to the customer. The estimates shipments to destinations that don’t have weekend delivery are based on 3 business day including 1 day of vendor’s item pickup time.

Note: If the seller fails to fulfil the order, then he/she should have to compensate the customer either with the discount coupons, free shipping or cash back returns.

Product packaging policy
The vendor has to pack the item with bubble wrap to avoid the damage cause during delivery and shipment process. The item should be properly wrapped and packed in a hard board specially the fragile products. the fragile sticker should be on the top of wrapped item to be visible clearly.

Product return policy
Items shipped from brand4u.pk can be returned within 3 days of receipt of shipment as per brand4u.pk commitment to the customer and Sharia rules. However, some products may have different policies or requirements associated with them, which vendor should mention on each product or category to be visible on the brand4u.pk website. Vendor has to accept the returned items from the customers. However, if customer opens the sealed product which may make the item devalued, the dispute will be filed and brand4u.pk dispute management will assess the case to resolve the issue.

In most cases, items shipped from brand4u.pk can be returned within 3 days of receipt of shipment. Some products have different policies or requirements associated with them which vendor should mention on its customer relation policy and it’s each product and category.

Product refund policy
brand4u.pk has a commitment with the customer to refund the full payment including shipping cost. The returned shipment can take up to 3 days for an item to reach us once customer initiate refund/return process. Once the item reaches our fulfilment centre, our shipping and delivery team may return the item to your warehouse up to 3 business days. After the return is processed successfully without any dispute, the payment refund process will be started and it can take up to 7 days to show up depending on the refund method. The amount will be refunded in Rupees (Pakistan), and is according to the conversion rate at the time the refund was issued.

The refunded amount to the customer will be deducted from the seller’s account. And if there is no pending amount in the seller’s account, then either the amount can be adjusted from the next order subject to order amount and details or in other case the seller has to transfer it to brand4u.pk bank account.

Damaged or defective policy
If customer complains the defective/damaged item, the vendor has to return and refund full amount with shipping cost.

Exchange policy
If customer request the exchange of product orders from brand4u.pk website from your store with other items in displayed in your store, then you can offer him either the exchange of ordered item with the desired product, or return and refund the full amount. If vendor choose to exchange the item, then he has to pay for all delivery charges.

Vendor coupons, discounts and free shipping
Vendor can offer free discount coupons to the customers to increase his store sale. Vendor can also offer free shipping to customers.

Funds transfer policy
Vendor can request to withdraw the amount from its store dashboard. The funds will be transfer (subject to threshold) to its company bank account.

TAX collection policy
As per brand4u.pk policy, Tax will be collected from customer by brand4u.pk on each order. Vendor will be paid the amount after charging admin fee and Tax.

Admin fees and charges
All the goods sold on brand4u.pk website will be charged an admin fee. The admin fees have been set for the vendors by brand4u.pk management and it should be added with the item prices visible on the website. brand4u.pk has the full rights to change, increase or decrease the admin fees at any time. brand4u.pk has full rights to impose service charge, subscription charges or any other charges on vendor.

Limitation of liability
To the fullest extent permitted by applicable law, in no event will Website operator, its affiliates, officers, directors, employees, agents, suppliers or licensors be liable to any person for (a): any indirect, incidental, special, punitive, cover or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use or content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) however caused, under any theory of liability, including, without limitation, contract, tort, warranty, breach of statutory duty, negligence or otherwise, even if Website operator has been advised as to the possibility of such damages or could have foreseen such damages. To the maximum extent permitted by applicable law, the aggregate liability of Website operator and its affiliates, officers, employees, agents, suppliers and licensors, relating to the services will be limited to an amount greater of one dollar or any amounts actually paid in cash by you to Website operator for the prior one-month period prior to the first event or occurrence giving rise to such liability. The limitations and exclusions also apply if this remedy does not fully compensate you for any losses or fails of its essential purpose.

Indemnification
You agree to indemnify and hold Website operator and its affiliates, directors, officers, employees, and agents harmless from and against any liabilities, losses, damages or costs, including reasonable attorneys’ fees, incurred in connection with or arising from any third-party allegations, claims, actions, disputes, or demands asserted against any of them as a result of or relating to your Content, your use of the Website or Services or any wilful misconduct on your part.

Severability
All rights and restrictions contained in this Agreement may be exercised and shall be applicable and binding only to the extent that they do not violate any applicable laws and are intended to be limited to the extent necessary so that they will not render this Agreement illegal, invalid or unenforceable. If any provision or portion of any provision of this Agreement shall be held to be illegal, invalid or unenforceable by a court of competent jurisdiction, it is the intention of the parties that the remaining provisions or portions thereof shall constitute their agreement with respect to the subject matter hereof, and all such remaining provisions or portions thereof shall remain in full force and effect.

Changes and amendments
We reserve the right to modify this Agreement or its policies relating to the Website or Services at any time, effective upon posting of an updated version of this Agreement on the Website. When we do, we will revise the updated date at the bottom of this page. Continued use of the Website after any such changes shall constitute your consent to such changes.

Acceptance of these terms
You acknowledge that you have read this Agreement and agree to all its terms and conditions. By using the Website or its Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to use or access the Website and its Services. Contacting us If you have any questions about this Agreement, please contact us.